I’ve just placed an order. Where is my confirmation email?
Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to us firstname.lastname@example.org
Can I return sale items if it doesn't fit or I change my mind?
There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only.
Is that all the items are readystock?
We have both Readystock & Pre-Order items; Most of our items are Pre-Order because we would like to bring you the latest trend and daily update items.
How do I order?
Select the color and size of the item that you want to purchase and click on Add to Cart. When you are ready to checkout, click on the shopping bag and you can proceed to our payment page.
Can I amend my order after I have made payment?
You may email us at email@example.com within 12 hours of payment to make an amendment to your order and we will endeavour to meet your request to the best of our ability. However, do understand that we aim to fulfil and deliver our orders promptly. Nonetheless, if an order has already been processed, you are not allow to amend it anymore.
Why was my order cancelled?
Your order will be automatically cancelled if we do not receive any payment details from you within 2 days.
Where is my order? I have not received it yet?
For Readystock items, we use Poslaju / Synet shipping, Please allow 1-2 business days from the date of shipping your parcel to arrive
For Pre-Order ( Kanagroo / Skynet / Postlaju) , Please allow 10-12 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national public holidays.
The tracking number for my number isn’t showing any tracking updates. Where is it?
Tracking updates are only available for certain countries. Please allow ample time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country.
Please note that this is not a guaranteed timeframe and delays may occur.
What kind of payments do you accept?
For local (Malaysia) orders, we accept payment via internet banking / ATM transfer or Paypal
MAYBANK : 1070 6912 7373 ANGEL SAW WOEI KEE
PUBLIC BANK : 4582 9652 34 ANGEL SAW WOEI KEE
PAYPAL : firstname.lastname@example.org