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Purchases and Payment

 

We accept ATM transfer, eBanking Transfer , Cash Deposite and PayPal payments
 
ATM Transfer 
It is a must to attach a snapshot of your receipt for payment verification. We reserve the right to not proceed with your order without a receipt .
 
eBanking Transfer
Please provide us with the date , amount transferred after you have made your payment for verification .
 
Cash Deposit 
For shoppers without a bank account or ATM card , you may transfer by cash deposit at any PBB/MBB
Cash deposit machine whereby ATM card is not required. Snapshot of receipt is required as a proof for payment verification.
 
PayPal
For international shoppers : boutique_999@gmail.com 
 
If you are having difficulties in checking out, please contact boutique_999@hotmail.com for further assistance. 
Customers must provide complete and accurate details when making purchases. TripleNine is not liable for an incorrect delivery address being given at the time of purchase. 
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Return & Exchange 

It is really important to us that you love your purchase from TripleNine and we understand that mistakes can be made when you are not able to try on garments before purchasing.
 
FOR DEFECTIVE MERCHANDISE RECEIVED :
A defective merchandise is defined as an item that has manufacturing defects such as holes , stains , faulty zips or missing parts like buttons .
We will do an exchange for the exact same item . Only in the event that the item is Out Of Stock , customer may opt to exchange for another item of the same or higher value (Top-up is required) or a refund . 
All merchandises must be returned unworn and unwashed within 3 days from date of shipment. We reserve the right not to accept any returns after 3 days.  
 
FOR INCORRECT MERCHANDISE RECEIVED : 
We will do an exchange to the correct item . TripleNine will reimburse for the postage cost .
In the event that the item is Out Of Stock , full refund will be issued to the customer .
All merchandises must be returned unworn and unwashed within 3 days from date of shipment. We reserve
the right not to accept any returns after 3 days.   
 
Prior to returning any item, customers are required to contact us at boutique_999@hotmail.com
 
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Shipping 
 
TripleNine ship worldwide using DPE.
Readystock items will be shipped by Poslaju / Skynet ;
Pre-Order items will be shipped by Kangaroo / Skynet / Dpe. 
 
 
Preorder
LIMITED STOCK / PRE-ORDER take 10-12 days to prepare and ship your order. Hence, it will take about 2 weeks to prepare and ship your order. You will receive e-mail notifications when your order has been processed and subsequently shipped. You can also check your order status through your account.
 
Shipping cost normally ranges from RM 10 (clothing) to RM 20  (shoes) , calculated by pcs, and can be viewed when you check out.
 
FREE SHIPPING within Malaysia for orders over RM 250 (cannot be used together with any other discount/promotion).
 
Readystock
Please allows 1 – 2 business day delivery time once the order has been dispatched
Shipping cost normally ranges from RM 6 (clothing) to RM 12  (shoes) , calculated by pcs, and can be viewed when you check out.
 
FREE SHIPPING within Malaysia for orders over RM 250 (cannot be used together with any other discount/promotion).
 

General

We are not responsible for lost or stolen packages or packages delayed in transit. 

 

Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.

 

Customers must provide complete and accurate details when making purchases. TripleNine is not liable for an incorrect delivery address being given at the time of purchase. If an order is returned to TripleNine due to an incorrect delivery address having been given by a customer, the cost associated with correcting and re-shipping the order is the responsibility of the customer.

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Love.
TripleNine
 

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