Purchases and Payment
We accept ATM transfer, eBanking Transfer , Cash Deposite and PayPal payments
It is a must to attach a snapshot of your receipt for payment verification. We reserve the right to not proceed with your order without a receipt .
Please provide us with the date , amount transferred after you have made your payment for verification .
For shoppers without a bank account or ATM card , you may transfer by cash deposit at any PBB/MBB
Cash deposit machine whereby ATM card is not required. Snapshot of receipt is required as a proof for payment verification.
For international shoppers : [email protected]
If you are having difficulties in checking out, please contactfor further assistance.
Customers must provide complete and accurate details when making purchases. TripleNine is not liable for an incorrect delivery address being given at the time of purchase.
It is really important to us that you love your purchase from TripleNine and we understand that mistakes can be made when you are not able to try on garments before purchasing.
A defective merchandise is defined as an item that has manufacturing defects such as holes , stains , faulty zips or missing parts like buttons .
We will do an exchange for the exact same item . Only in the event that the item is Out Of Stock , customer may opt to exchange for another item of the same or higher value (Top-up is required) or a refund .
All merchandises must be returned unworn and unwashed within 3 days from date of shipment. We reserve the right not to accept any returns after 3 days.
We will do an exchange to the correct item . TripleNine will reimburse for the postage cost .
In the event that the item is Out Of Stock , full refund will be issued to the customer .
All merchandises must be returned unworn and unwashed within 3 days from date of shipment. We reserve
the right not to accept any returns after 3 days.
Prior to returning any item, customers are required to contact us at [email protected]
Shipping cost normally ranges from RM 10 (clothing) to RM 20 (shoes) , calculated by pcs, and can be viewed when you check out.
Please allows 1 – 2 business day delivery time once the order has been dispatched
FREE SHIPPING within Malaysia for orders over RM 250 (cannot be used together with any other discount/promotion).